How To Use The Alver Energy Mobile App

Scan the QR code below or tap the Play Store link to install the Alver Energy app on your Android device.

Scan with your phone camera, or open the link directly on your device.

Get it on Google Playhttps://play.google.com/store/apps/details?id=com.alverenergy.mobile&pcampaignid=web_share

Your login credentials will be provided by the property caretaker, property manager, or Alver Energy support team.

For most users, your username is your meter number.

If you do not have login details, please contact your caretaker or property manager.

With the mobile app, you can:

• View your current meter balance
• See your balance in both kWh and KSh
• Check whether your meter is online
• View recent top-ups and transactions
• Track your electricity consumption
• Check consumption for a selected date range
• Top up your meter using M-Pesa
• Update your phone number and password
• Contact support when you need help

1. Open the app and log in.
2. Go to the Home screen.
3. Tap Top Up Balance.
4. Enter the amount you want to pay.
5. Confirm your phone number.
6. Approve the M-Pesa prompt on your phone.
7. Wait for the app to update your balance.

Your payment is loaded to the meter after the meter confirms the update. This may take a short moment.

You can also top up manually through M-Pesa. Use:

PayBill

4001935

Account Number

Your meter number

Amount

The amount you want to top up

Please make sure the account number is your exact meter number. If you enter the wrong meter number, your payment may not load automatically.

The app may show two balances:

• kWh balance: The electricity units available on your meter.
• KSh balance: The money value of your balance based on the current tariff.

The meter balance is the final confirmed balance.

To check your usage:

1. Open the Home screen.
2. Tap Check Consumption by Date.
3. Select the date or date range.
4. View your total consumption in kWh.

This helps you understand how much electricity you used over a specific period.

If you paid but the app has not updated:

1. Wait a short while for the meter to confirm the top-up.
2. Pull down on the screen to refresh.
3. Confirm that you paid to the correct meter number.
4. Check your transaction history in the app.
5. If it still does not update, contact your caretaker, property manager, or support.

When asking for help, provide:

• Your meter number
• M-Pesa receipt number
• Amount paid
• Time of payment
• Phone number used for payment

If you cannot log in:

• Confirm your username and password with the caretaker or property manager.
• Make sure you are using the correct meter number as your username.
• If your password was reset, use the latest password provided.
• Contact support if the issue continues.

If your meter appears offline:

• Check your phone internet connection.
• Pull down to refresh the app.
• Wait a few minutes and check again.
• Contact the caretaker or property manager if it remains offline.

For login issues, payment problems, meter offline issues, or incorrect balances, please contact your caretaker, property manager, or Alver Energy support team.

Alver support: support@alverenergyhub.com
Phone: +254 116004001